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Brown-King v. ServiceMaster Co., LLC

United States District Court, W.D. Tennessee, Western Division

December 4, 2014


For Sylvia Brown-King, on behalf of herself and all others similarly situated, Plaintiff: Charles Ryan Morgan, LEAD ATTORNEY, MORGAN & MORGAN - Orlando, Orlando, FL; Bernard R. Mazaheri, MORGAN & MORGAN, PA - Plantation, Plantation, FL; Christina Thomas, MORGAN & MORGAN, P.A., Orlanda, FL.

For The ServiceMaster Company, LLC, a Foreign Limited Liability Company, American Home Shield Corporation, a Foreign Profit Corporation, Defendants: Paul E. Prather, Steven W. Likens, LEAD ATTORNEYS, Richard Alex Boals, LITTLER MENDELSON, PC - Memphis, Memphis, TN.


TU M. PHAM, United States Magistrate Judge.

Before the court by order of reference is a Motion to Dismiss filed by defendants The ServiceMaster Company, LLC, and The American Home Shield Corporation (collectively " Defendants") on September 12, 2014. (ECF No. 13.) Plaintiff Sylvia Brown-King filed a response in opposition on October 20, 2014. (ECF No. 24.) Defendants filed a reply on November 6, 2014. (ECF No. 25.) For the reasons below, it is recommended that Defendants' motion be granted.


Sylvia Brown-King was a customer service representative employed by Defendants at a Georgia call center from June 2012 until September 2013. (ECF No. 9, Am. Compl. ¶ ¶ 41, 43.) Her duties included calling customers and potential customers regarding Defendants' home warranty products and services. (Am. Compl. ¶ 42.) She was an hourly-paid employee entitled to time and one half her regular hourly rate for all hours worked over forty each week. (Am. Compl. ¶ 4.) In her amended complaint, Brown-King alleges that the Defendants violated the Fair Labor Standards Act (" FLSA") by failing to pay customer service representatives for all of their overtime hours worked each week. (Am. Compl. ¶ 5.) She alleges that she and similarly-situated employees were required to arrive at work early to log into their computer systems each day, but were not paid for time spent logging on and off their computer work stations. (Am. Compl. ¶ 46, 50.) Brown-King also alleges that she and other employees were required to log in and work from home on occasion but were not paid for this work time. (Am. Compl. ¶ 52.) According to Brown-King, Defendants knew that they were violating federal wage laws because they had access to electronic records reflecting the amount of workforce minutes and hours worked each week by customer service representatives. (Am. Compl. ¶ 6.)

At the beginning of her employment with Defendants, Brown-King and Defendants entered into the ServiceMaster We Listen Dispute Resolution Plan (" Plan"). (Am. Compl. ¶ ¶ 79-80.) The Plan includes an agreement to arbitrate claims arising under the FLSA and also includes a class action waiver. (Am. Compl. ¶ ¶ 81-82.) Brown-King's continued employment with Defendants was expressly conditioned upon her agreement to be bound by the Plan. (Am. Compl. ¶ 86.) The Plan covers " any associate who is in the employee of the Company on or after January 1, 2009, and any person seeking or has sought employment on or after that date." (Am. Compl. ¶ 88.) The Plan requires that all disputes be initiated prior to the end of the applicable statute of limitations. (Am. Compl. ¶ 91.)

Brown-King filed her original complaint on May 21, 2014. (ECF No. 1.) In the complaint, she brought suit on behalf of herself and all others similarly situated, and sought certification as a collective action. However, in her amended complaint, she states that she no longer seeks to bring this action on behalf of similarly-situated employees and does not request collective action certification, apparently due to the class action waiver contained in the Plan.[1] (Am. Compl. ¶ 109) (" Plaintiff in this case is not requesting conditional certification of a class, as is typical in collective actions brought under the FLSA"). She also no longer asserts her own FLSA claim for unpaid overtime, apparently because of the requirement in the Plan to arbitrate her FLSA claim. (Am. Compl. ¶ 8) (" This is not an action to recover back wages"). Instead, Brown-King now intends to prosecute this case as " an action to facilitate Court supervised notice to all person(s) similarly-situated to the Plaintiff of their right to bring individual claims pursuant to Defendants' [Plan] as well as their rights under Section 4 of the Federal Arbitration Act." (Am. Compl. ¶ ¶ 8, 147.) She asserts that similarly-situated customer service representatives exist who perform similar or the same duties; were and are paid an hourly wage for their work; were and are subject to Defendants' unlawful " shave time" policy; were and are subject to the Plan; performed overtime work for which they were not properly compensated; are owed additional wages and other damages; and " will, if not given proper notice of their rights, be prejudiced in their ability to bring individual claims to recover back wages under the [FLSA]." (Am. Compl. ¶ 118.) Despite not pursuing her own FLSA claim in this court, Brown-King nevertheless asks the court to send notice nationwide to similarly-situated employees, " thus promoting the remedial purposes of the FLSA while increasing the likelihood that future claimants will resolve their wage disputes fully and finally within the appropriate forum, whether that forum be Defendants' [Plan] or a District Court of their choosing." (Am. Compl. ¶ 114.)

In their motion to dismiss, Defendants argue that the amended complaint should be dismissed pursuant to Federal Rule of Civil Procedure 12(b)(6). Defendants argue that Brown-King's amended complaint is nothing more than a thinly veiled attempt to use the court to " actively aid and facilitate her counsel's advertising and solicitation efforts of potential individual wage and hour claimants through an unorthodox and unprecedented use of collective action notice procedures in a manner contrary to their intended purpose and Supreme Court admonitions." (ECF No. 13-1 at 1.) Defendants argue that Brown-King concedes she is bound by the Plan's arbitration requirement and class action waiver, and for that reason she has not alleged her own FLSA claim and does not request conditional certification of a class. Defendants contend, among other things, the amended complaint seeks a remedy that is not legally cognizable and that the court-supervised notice Brown-King is asking for exceeds the constitutional power granted to the court under Article III of the Constitution.


A. Standard of Review

Federal Rule of Civil Procedure 12(b)(6) allows for the dismissal of a case where the complaint fails to state a claim upon which relief can be granted. When reviewing a motion to dismiss under Rule 12(b)(6), a court must " construe the complaint in the light most favorable to the plaintiff, accept its allegations as true, and draw all reasonable inferences in favor of the plaintiff." DirecTV, Inc. v. Treesh, 487 F.3d 471, 476 (6th Cir. 2007). " Accepting all well-pleaded allegations in the complaint as true, the Court 'consider[s] the factual allegations in [the] complaint to determine if they plausibly suggest an entitlement to relief.'" Williams v. Curtin, 631 F.3d 380, 383 (6th Cir. 2011) (quoting Ashcroft v. Iqbal, 556 U.S. 662, 681, 129 S.Ct. 1937, 173 L.Ed.2d 868 (2009)). But the court " need not accept as true legal conclusions or unwarranted factual inferences." DirecTV, Inc., 487 F.3d at 476 (quoting Gregory v. Shelby Cnty., 220 F.3d 433, 446 (6th Cir. 2000)). " [L]egal conclusions masquerading as factual allegations will not suffice." Eidson v. State of Tenn. Dep't of Children's Servs., 510 F.3d 631, 634 (6th Cir. 2007).

B. Plaintiff's " Claim" for Court-Supervised Notice Under FLSA

As made clear in the amended complaint, Brown-King has not brought her own individual claim against Defendants for FLSA violations. It is also clear that she is not seeking to conditionally certify a collective action on behalf of similarly-situated employees of the Defendants.[2] Instead, the only remedy sought in Brown-King's amended complaint is for the court to facilitate and supervise notice to similarly-situated employees to advise them that they may have individual FLSA claims against the Defendants. Brown-King has not cited, and the court in conducting its own research could not find, any authority to support the plausibility of such a claim. This ...

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